FAQs

It’s the law. The Utah State legislature mandated the installation of secondary water meters in 2021. It’s also one of the most effective means of saving water. Secondary water is difficult to conserve when no one knows exactly how much is being used. Metering will empower users to be more efficient, and given that Utah has experienced more drought than high water years in the last decade, secondary metering is also essential. Water systems throughout the state will be installing more than 200,000 secondary meters. Meter installation, combined with public education about responsible water use, has proven to be one of the state's most effective water conservation tools.

There is no up-front cost to property owners in the specific areas covered in the "What's Happening in My Neighborhood" page. Secondary water providers are working with state and federal governments to cover the required water meter installation with grants, loans (bonds) and potential user fees. Please reach out to your specific provider to learn more about your area.

No. Meters are now required on all new secondary water connections and existing connections must be upgraded by January 1, 2030. In order to accurately measure individual secondary water use in these areas, all services are to be metered.

No. The installation of the secondary meters will happen either during the winter when the system is shut down or during the water season with restricted shutoff periods. The contractor will notify you at least 24 to 48 hours prior to beginning installation.

For Bountiful Irrigation, Davis Weber, and Roy Water customers:
Not at this time. We plan on gathering data from the meters once they are installed and educating users on how much water is being used. The meters will also help measure the effectiveness of conservation efforts, help determine future water need projections and provide residents with a monthly use report for those that provide an email.

For Weber Basin WCD customers:
You will receive a letter in the mail when your meter installation is completed. It will have information on how to log into the customer portal and ensure you are staying within your yearly water allocation, as well as information on the tools and programs we have to help you do so.

No. The installation should not affect your culinary water. Secondary and Culinary systems should never be connected together.

No. The meter is an open-port meter with no obstructions or moving parts.

Yes, as much as possible and as closely as possible to its original condition. Some exceptions apply. For example, trees, shrubs, and other plants may need to be pruned to allow access to the meter area and will need to grow back on their own. However, meter installation contractors will make every effort to minimally impact your landscaping. The contractor may also restore the landscaping on a different day than when the meter installed but will do so in a timely manner. If your existing meter box is located in asphalt or concrete, the contractor will have to remove enough of the hardscape to replace the meter box and the hardscape that is removed will not be replaced. We need to be able to service the new boxes in the future and will not be able to if the meter box is surrounded by hardscape.

All utilities are marked and labeled with a uniform color code. Secondary water is identified with the color purple. The purple lids will help staff and others identify the meter box quickly in case of an emergency.

• Slow the Flow - Save H2O Opens in new window
• Utah Division Of Water Resources, Conserve Water Opens in new window

You can contact the project information team anytime at 801-810-5886 or at Info@UtahWaterMetering.com.